Refund policy

Made with care. Backed by trust.

At Tee Stains, every piece is designed to help you express yourself with confidence. We put great care into every order, from production to delivery, so you receive the quality you expect.

While we do our best to get everything right, we understand that issues can occasionally happen. That's why we've kept our Return & Exchange Policy clear, fair, and hassle-free.

Your satisfaction matters to us, and we're always here to help when needed.

1. Refund Policy

  • At Tee Stains, we follow a No Refund Policy.
  • We do not provide refunds to the original payment method.
  • If your request is approved, a credit coupon code (valid for 60 days) will be issued that can be used only on our official website.
  • Store credit is provided only in the following cases:
    • Product lost in transit.
    • Product received damaged (unboxing video required).
    • Wrong product received.

  • Store credit will not be provided for size issues, incorrect size selection, or change of mind, & color variations due to screen settings.

 

2. Order Cancellation Policy

  • Orders can only be cancelled before they are processed and dispatched.
  • Once an order is processed and shipped, it cannot be cancelled.
  • Any changes to size, address, or product details must be requested within 2 hours of placing the order.
  • Cancellation or modification requests after shipping will not be accepted.
  • For prepaid order cancellations, a store credit coupon code will be provided only.
  • Refund to the original payment method will not be provided.

3. Exchange Policy

We offer size exchanges only.

Exchange Terms:

  • Exchange requests must be raised within 48 hours of delivery.
  • Product must be unused, unwashed, and in original condition with all tags attached.
  • You must upload clear photos of the product with tags for verification.
  • Exchange is allowed only once per order.
  • An exchange fee of ₹250 applies (covers reverse pickup and delivery).
  • The exchange process may take 6–7 working days.
  • The requested product will be dispatched once the reverse pickup is completed and approved.
  • We do not provide store credit in the form of an exchange.
  • If the requested size is not available at the time of the exchange request, the exchange request will not be approved.
  • If the requested size goes out of stock during the exchange process, we may offer:
    • Product change (alternative product), OR
    • Store credit coupon code (valid for 60 days).
  • Refund to the original payment method will not be provided.
  • Products purchased during a sale, discount, or promotional offers are not eligible for exchange.
  • If your area is non-serviceable for reverse pickup, you must ship the product yourself. Exchange fee will not be charged in such cases. Shipping cost paid by the customer is non-refundable.

4. Damaged or Wrong Product Claims

A complete unboxing video is mandatory for all damaged or incorrect product claims.

The video must clearly show:

  • The sealed package before opening.
  • The complete unboxing process.
  • The product and issue are clearly visible.

Claims without a valid unboxing video may not be approved.

5. Important Notes

  • Please refer to the size chart before placing your order.
  • Products returned in used, washed, damaged, or tagless condition will not be accepted.
  • Tee Stains is not responsible for delays caused by courier partners, weather conditions, or circumstances beyond our control.

Note: Store Credit issued by Tee Stains is valid for 60 days from the date of issue and can only be redeemed on our website.